We only offer returns on items purchased through our site or any of our related point of sales systems. Items must be returned within 30 days of receiving. Items must be unwashed, unworn and undamaged. Items must also be returned as delivered with original packaging, tags and barcode. Please note that we do not offer refunds for on sale items. For sale items you may ask for an exchange or store credit towards a future order. A return shipping label will be provided free of charge for all domestic orders.

Please e-mail info@knickerbocker.nyc with your order number and request whether you would like store credit, refund or an exchange. Please note that if we are not contacted beforehand we will do our best to locate the product in our warehouse return center but it could delay your credit for multiple weeks. Once completed we will send you a prepaid shipping label with return instructions.

We do not currently offer immediate exchanges. To make sure you receive the right product we offer complementary returns and exchanges on all domestic orders. However, we cannot issue an exchange until the item is received at our warehouse. Items must be returned within 30 days of receiving. Items must be unwashed, unworn and undamaged. Items must be returned within 30 days of receiving. Items must be unwashed, unworn and undamaged. Items must also be returned as delivered with original packaging, tags and barcode. An exchange shipping label will be provided free of charge for all domestic orders.

Please e-mail info@knickerbocker.nyc with your order number and request whether you would like store credit, refund or an exchange. Please not that if we are not contacted beforehand we will do our best to locate the product in our warehouse return center but it could delay your credit for multiple weeks. Once completed we will send you a prepaid shipping label with return instructions. When the item is received in our warehouse it typically takes 24 hours to process. Once the item is reviewed and restocked in our inventory the new item will be shipped to you.

If your item is damaged please email info@knickerbocker.nyc with your order number and a picture. We will make sure you are taken care of immediately should this happen. If the product is compromised and not able to be fixed we leave it up to you to keep it or we will send you a prepaid shipping label with return instructions. In most cases and if the item is in stock it will be shipped within two days of receiving your case. If not we can issue a store credit or full refund including shipping.

If you receive the wrong item please email info@knickerbocker.nyc with your order number and a picture. We will send you a prepaid shipping label with return instructions. Once the item is reviewed and restocked in our inventory the correct item will be shipped to you. Often times due to our mistake and you having to wait we will issue you a discount to be used off your next purchase.

All in stock orders ship within 1-2 business days. If you order is placed after noon EST on a Friday it may not ship until Monday.

If you wish to change or cancel an order please notify us as soon as possible. This way we can ideally notify the warehouse in time and intercept before shipment. If the item ships we will try to contact the carrier to re-route the package. Should the order be cancelled in this scenario you will receive a refund minus the shipping fee(s). If you wish to change the order in this scenario we will cover shipping costs.

We accept all major credit cards as well as PayPal and Affirm.

We currently ship to North America, South America, Australia & Europe. Should you wish to have your item shipped to a location elsewhere please get in touch at info@knickerbocker.nyc.

You can locate your order status on your Account Page. You will also receive an e-mail from us with your order and tracking once it has shipped.

In certain cases your order may be passed off from a carrier to your local postal service. In this event we are unable to locate tracking for you. Please give a call to the carrier your item shipped with using one of the numbers below. Please note that sometimes items couriers list packages as "delivered" before they are. Should this be the case for your order please allow 48 hours for the item to be delivered. If not delivered within 48 hours please notify us as we will replace the item free of charge and take care of the claim internally. Please note that while we will replace a lost order, we do not offer refunds on lost shipments that couriers list as "delivered" and only offer replacement shipments for the same order or credit towards a future order.
U.S. Postal Service: 1-800-222-1811
FedEx: 1-800-463-3339
UPS: 1-800-742-5877
DHL eCommerce: 1-317-554-5191
DHL Express: 1-800-225-5345

Credits and discounts will be issued with a unique code. If you believe you did not receive your code please check your spam. If still nothing please contact us at info@knickerbocker.nyc so we may issue it to you.

Cutting Room and Reserve orders ship at a later date. Please look at the product page to see the estimated shipping window.